Allianz Travel Insurance Reviews

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The robbed me of my money

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Allianz Travel Insurance - The robbed me of my money
Allianz Travel Insurance - The robbed me of my money
Original review updated by user Nov 01, 2021
My vehicle was in the shop for repair and I bought insurance with Allianz when I reserved a car with Hertz Thrifty . I cancelled my reservation with Enterprise due to a change of plans and Allianz charged my credit card and after several calls for refund they have not yet resolved it. I am a truly pissed consumer!

User's recommendation: Do not use them.

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Featured
ID
#3028829 Review #3028829 is a subjective opinion of poster.
Service
Hertz Car Rental
Cons
  • Being taken advantage of
  • Claims
  • Being cheated
Loss
$66
Preferred solution
Full refund
Most helpful review

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Junior Reviewer

Refund

Allianz Travel Insurance - Refund
Allianz Travel Insurance - Refund
Allianz Travel Insurance - Refund
Allianz Travel Insurance - Refund
Allianz Travel Insurance - Refund
Update by user May 24, 2020

As far as Allianz is concerned this case is closed and they will not even apologize, let alone give us any money back.We reamend not using this insurance company if you travel as they will find a loop-hole that allows them NOT to PAY any claims.We are EXTREAMLY UNHAPPY with them. Buyer BEWARE!!!!!

Original review posted by user Apr 22, 2020
Used Allianz for travel insurance for a once in a lifetime trip to Egypt. During the trip we learned my husband needed to return to the United States or he would loose this job. We cut our vacation short and booked an emergency trip back to U.S. at a cost to us of $3000.00. Because of this we lost 6 days of vacation tour, 3 days hotel, flight from Cairo to Frankfurt, flight from Frankfurt to Tampa, Fl. and lost luggage with cash(Euros), coats and a Cpap machine. We were told someone would contact us in 3 business days. After more than week we want online to check on out claim and it stated they need documentation. No one at Allianz contacted us to let us know they needed this, so we uploaded the documents to them. Now they are still dragging their feet on this claim. My husband did loose his job some money if very tight now.

User's recommendation: Be wary.

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1 comment
#2035178

They are a total (Scam). Don't Use Them They Are No GOOD.

ID
#1884031 Review #1884031 is a subjective opinion of poster.
Service
Allianz Travel Insurance Travel Insurance
Cons
  • Do not reimburse
Loss
$6080
Preferred solution
Full refund

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New Reviewer

Allianz would not pay any money to us due to a tip interuption on a cruise July 2021

American Airline sent us from Cincinnati to Philly and could not get us to the connecting flight to catch a cruise. The cruise would be at an island for 2 days then at sea for 1 day. It would be day 5 before we could catch up to the ship where docking at a port that had an airport. We would have missed 5 days out of a 7 day cruise, that's more than 50% of the trip.

User's recommendation: Don't use this company, they are scammers, cannot be trusted.

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ID
#3060903 Review #3060903 is a subjective opinion of poster.
Pros
  • No problem signng up and taking our money
Cons
  • Everything its a scam
Loss
$2100
Preferred solution
Full refund

Insurance scam

Purchased 3 tickets for a business trip and bought the recommended insurance in case there were cancellations. They paid for 1 ticket and denied the other two. Their reason was personal cancellations were not covered. I spent over an hour on the phone to no avail. I was told the one claim went through their auto-pay system and the other two went through an examination process. They won't even refund the cost of the insurance. I've never had to use the insurance on previous trips, and I'm fortunate that I never had to. By the way, my trip was cancelled because of covid issues at my destination. Made no difference.

User's recommendation: Don't but this insurance! Scam.

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ID
#3054545 Review #3054545 is a subjective opinion of poster.
Location
Burke, Virginia

Horror, took my money and wasted hours of my time!

Horrific experience! Took my money in an instant, and 2 months later, numerous phone calls, numerous submitted documents, they told me, your specific case is not covered and no money back. I want to expose this FRAUD everywhere.

User's recommendation: Stay away from Allianz!!

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ID
#3027988 Review #3027988 is a subjective opinion of poster.
Location
Plano, Texas
New Reviewer

Did not get my rapid negative result. Need to rebook flight

I am calling to see if my flight can be changed. I have paid insurance and was told to call you for changing flight
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ID
#2944871 Review #2944871 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer
Allianz Travel Insurance - NO REFUND AS PROMISED
Allianz Travel Insurance - NO REFUND AS PROMISED
Update by user Oct 12, 2021

Allianz Travel Insurance sent me a message stating they did not have any representatives to contact me but I could contact them. I did contact them and they denied my claim! The entire reason I purchased the insurance was in case I did have to cancel at the last...

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ID
#2858876 Review #2858876 is a subjective opinion of poster.
Service
Allianz Travel Insurance Customer Care
Cons
  • Not understanding the issue and denying the claim
Loss
$500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Terrible waste of money

We had to cancel a flight and Allianz wants doctor report so a total waste of funds using this fraudulent insurance. There should be no inquiry in a cancellation no matter what the reason. A cancellation is a cancellation and it should be covered. NOT USE THIS COMPANY!!!!DO

User's recommendation: DO NOT USE THEM!!!!!!

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ID
#2832857 Review #2832857 is a subjective opinion of poster.
Cons
  • Useless company
Loss
$570
Preferred solution
Full refund
New Reviewer

Claim experience.

I had to go to the ER for an exacerbated medical condition and some dehydration, as I wasn't used to the LA heat. The care could have been better, but they did cover the medical costs. Not sure when I put the claim in, but I believe I got a check within 2 months So what ended up happening was the hospital made me a self pay patient and I ended up sending the bill to Allianz. They paid for the physician fees and medicaid covered the facility fees.

User's recommendation: Particualry if you are on medicaid and going out of state for more than 24 hours, get comprehensive travel insurance. Even more so if you fly Spirit or American lol.

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ID
#2788425 Review #2788425 is a subjective opinion of poster.
Location
East Hartford, Connecticut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stalling me on reviewing and responding to a claim, requesting info that's NONE of their business

We planned a trip with my mother. Mom has since been told by her doctor she cannot travel. I'm trying to get these clowns to pay up, and they are making it impossible for us. I gave them about 10 documents from the airline and my mom's doctor. They came back saying they need basically her full medical records. I'm sorry, but her medical records are NOT their business, and that's incredibly intrusive. They have what they need, which is the doctor's letter saying she can't travel. Don't bother getting this "insurance." They'll find an excuse not to pay. And they NEVER answer the darn phone. You'll grow cobwebs sitting on hold.

User's recommendation: Don't bother. Take your chances on being able to travel.

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ID
#2771352 Review #2771352 is a subjective opinion of poster.
Cons
  • Impossible to collect
  • Extremely long hold times
  • Asking for too much private medical information they do not need
Loss
$587
Preferred solution
Deliver product or service ordered

Not as described.

Just straight up take my money, claim approved by agent then 20 days later no response, no update, say they need documents that already sent, either children run the show or most obvious that they are selling a scam... I would never personally recommend, and i definitely had a trip interruption, lets just say crawly things inside the bed, and room... A total nightmare, and a total wasted trip, and wasted money on an "insurance company" to take the correct actions..

User's recommendation: No.

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ID
#2713189 Review #2713189 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We travel several times a year and have for some time and this includes ocean and river cruises and rail trips. We always insure with Allianz and will always do so in the future and that is due to the outstanding customer service and complete honesty and fairness they...
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ID
#2704534 Review #2704534 is a subjective opinion of poster.
Service
Allianz Travel Insurance Travel Insurance
New Reviewer

Sham, Sham Sham on you Allianz

DO NOT USE THIS COMPANY!!!!! They do not honor the agreement, do not respond to emails and do not return phone calls as promised. Not sure how this company ever receives a five star, if I could give a negative, I would. Contacting BBB next!

User's recommendation: DO NOT USE THIS COMPANY!

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ID
#2676964 Review #2676964 is a subjective opinion of poster.
Service
Allianz Travel Insurance Travel Insurance
Preferred solution
Full refund
New Reviewer

Theives

Worst company I have ever dealt with. The insurance was purchased on my ticket. I began throwing up a half hour before the flight was scheduled. They refused to honor the agreement and pay for the ticket for the missed flight do to illness. These people are thieves.

User's recommendation: Dont bother wasting your money.

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ID
#2518033 Review #2518033 is a subjective opinion of poster.
Service
Allianz Travel Insurance Travel Insurance
Cons
  • False advertizing
  • Absolute theives
  • Aweful customer service
Loss
$400
Preferred solution
Full refund

Fraudulent charge?

Company credit card charged without receiving a receipt and did not order. Called 800 number associated with Allianz Travel in VA to remedy with no luck. Cancelled credit card for fraud.
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ID
#2504527 Review #2504527 is a subjective opinion of poster.
Location
Henniker, New Hampshire
New Reviewer

DUE TO COVID-19 WE ARE NOT GETTING A REFUND BECAUSE THE REP TOLD US DIRECTLY THAT COVID-19 IS NOT A PERSONAL INJURY OR ILLNESS.

"TRIPLE ZEROS 000" FOR THESE COMPANIES! WAY2GO IS THE AGENCY THAT WE BOOKED OUR 5/19 ITALY TRIP WITH AND DUE TO COVID-19 IT WAS CANCELLED AND WE HAD UP TO 2021 TO RE BOOK. WE HAD PURCHASED THE INSURANCE BECAUSE WE ARE BOTH SENIORS THE REPS SAID IF WE WANTED A REFUND WE NEEDED TO FILE A CLAIM WITH ALLIANZ AND THEY WOULD CONTACT WAY2GO FOR OUR REFUND. BOTH ENTITIES ARE NOW PLAYING THE BLAME GAME. IT CAME DOWN TO THE FACT THAT COVID-19 IS NOT CONSIDERED A PERSONAL OR MEDICAL CLAIM THAT THEY CAN HONOR! SO NO REFUND. NOW WAY2GO REP STATED THAT WE CAN RE BOOK A TRIP INTERNATIONALLY ONLY BUT THEY CANNOT GUARANTEE IT BECAUSE THE COUNTRIES ARE NOT ALLOWING AMERICAN TOURISM OR FLIGHTS INTO THEIR COUNTRIES. TOTAL LOST DUE TO FRAUD: $3K!!!!

User's recommendation: EVERYONE PLEASE INCLUDE YOUR TRAVEL AGENCY AND INSURANCE CARRIERS NAMES BECAUSE THEY ARE FRAUDS!

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ID
#2434716 Review #2434716 is a subjective opinion of poster.
Service
Allianz Travel Insurance Travel Insurance
Pros
  • No problem signng up and taking our money
Loss
$3000
Preferred solution
Full refund

Warn people

Do not get suckered into their annuity investment. You're locked in for 10 years with very little return. They take your money and make a ton with it. If your financial advisor shows Allianz as a good investment flat out say no or just don't do it. The financial advisor makes a killing if they sign people up. If I could do over a CD pays better and you can pull out of it after maturity. I'm really pissed off at my financial advisor who I feel is as much a crook as Allianz. I'm 6 years into this rip off and the advisors sign up payment is more than I've made so far.
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ID
#2361318 Review #2361318 is a subjective opinion of poster.
Location
New Port Richey, Florida

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