Allianz Travel Insurance Reviews

Ita Airways flight # 619 was delayed outbound for me and my wife from airport (IAD) to airport (FCO). Ita Airways left our luggage outside in the rain and our luggage/garments/articles got wet/damaged/stained.

Return flight Air France flight # 52 was delayed in Paris, France. Ernest T. Davis and Theresa E.

Davis paid more than $1,400.00 for Allianz Travel Insurance and now that we've placed a claim ($100.00 x 4 = $200 per person for the delayed outbound flight & Ita Airways & $200 per person for the delayed return flight Air France flight # 52 + $250.00 for damaged luggage items). Total claim $650.00.

I have filed a claim which was submitted on June 23, 2025, regarding a 10-hour delay on air travel on May 29, 2025. A $100 compensation is wholly inadequate given the circumstances surrounding my travel disruption. Specifically, I experienced a prolonged delay of at least ten (10) hours, which not only caused considerable inconvenience but also resulted in extra expenditures that have been entirely overlooked.

During this period of delay, I was informed that my reimbursement was limited to the sum of $100 because it pertained to my trip from Daytona Beach Intl Airport (DAB) to ATL (Atlanta) and then on to LAS (Las Vegas) on May 29-30, 2025. However, this explanation fails to account for the total costs I incurred, notably the $209.69 price for my airfare, which I believe should be taken into serious consideration in the reimbursement process, not to mention the baggage and meal expenses associated with it.

Throughout my interactions with their customer service representatives, I encountered significant difficulty obtaining clarity on this matter. In particular, I spoke with Paula, a call center representative, and Beatriz, a supervisor, neither of whom could provide a satisfactory explanation for the reimbursement decision. Furthermore, I was disheartened by Paula's communication style, which I found to be downright unprofessional. I was wrongfully accused of not paying attention during our conversation on two separate occasions. While I acknowledge my frustration has been apparent due to the circumstances, I believe it is essential for customer service representatives to handle such situations with professionalism and courtesy. It is crucial for customer service representatives to engage with empathy rather than antagonism, and there is no justification for antagonizing a paying customer. I firmly believe that customer service representatives should foster a supportive dialogue rather than dismiss customer concerns.

When I requested to escalate the matter further, both representatives declined my request and instructed me to call back in order to speak with a supervisor. I complied with this directive and made a subsequent call; however, I was met by Paula with the same lack of assistance as before. During this call, I was informed that a supervisor would contact me within a period of 24 to 48 hours, and I fervently pray that I receive said follow-up. This absence of support is deeply concerning and reflects poorly on Allianz Travel's commitment to customer service.

On April 10th I filed a claim (0009818****) for $742.48 non-recoverable expenses incurred due to a sudden medical emergency, which resulted in my month-long vacation to Spain and UK being cancelled before we left home. In answer to my claim, I received a check for $408.29 instead of the original amount documented and submitted on the claim form.

There was no explanation with the check of what was paid or what was refused, just the amount paid. Two months of repeated phone calls have resulted in Allianz claiming to reopen the case, or Agents claiming they will call me back, or Agents telling me that they will be sending me an email explanation or agents leaving me on hold for forty-seven minutes or more multiple times.

Two months of ongoing phone calls with Allianz have not resulted in a single returned communication from them. Why was my full claim not paid?

I purchased insurance for a round trip flight to Mexico months before my flight. Shortly before the trip, I received communication from Allianz that outlined my coverage and detailed the benefits in bold print.

Unfortunately, my baggage on the return flight was delayed by 48 hours. I chose the no-receipt option when I submitted my claim. However, it was rejected and they asked for receipts, stating that the no-receipt option was only available for the departing flight. I subsequently sent them a copy of their communication which showed no distinction between trip legs but simply mentioned the benefit for baggage delay.

They acknowledged the omission but claimed that the original contract I received months earlier clarified this information. Had they not sent me the communication prior to my trip, I would have referred to the contract. However, I thought the information was accurate.

I asked for the benefit or a refund of the amount I had paid. They denied both requests.