TOTAL SCAM --- I purchased four tickets to the Eagles – 2018 North American Tour on Saturday, May 4, 2018 at Moda Center, Portland, OR, as a family present to my husband in celebration of his 50th birthday. While this was a somewhat frivolous gift (given its significant expense - $639.10), I was confident that my dollars were protected because I also purchased the event insurance policy.
Sadly, a few days prior to the concert, we were notified that the lead singer, Don Henley, would not be able to perform due to illness. Instead, he would need a couple weeks to recuperate and return to the Portland stage on Tuesday, May 22, 2018.
Regrettably, my family and I had multiple conflicts with this new performance date and were be able to attend. I visited the Allianz Global Assistance website, reviewed the claim process and submitted a claim (along with the supporting documentation) for the refund of the ticket costs.
This online process required one to complete pre-set fields/categories that limited my ability to accurately portray what had occurred (lead singer was sick) and resulted in a denial of coverage based on their policy not to honor claims that were caused by a promoter cancellation.
Given that the decision to reschedule was not a decision made by the promoter but instead in support of the performer I appealed the denial and provide extensive documentation along with several emails to the company but was eventually denied again because they decided (even without it being clearly stated in their policy) that this situation most represented a venue/promoter cancellation which they state in the contract is not supported.
Clearly, the illness of a band’s lead performer is one of those unforeseen situations that should be recognized as a legitimate reason for honoring the claim. The refusal to do so is just another unfortunate example of how these types of companies and insurance packages promising protection just prey on honest people's need/belief for a little extra security when making large investments/purchases.
Product or Service Mentioned: Allianz Travel Insurance Travel Policy Claim.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $639.
Preferred solution: Let the company propose a solution.
I didn't like: Excuse for denial was weak, Customer service, False advertizing.