Run around on phone. Said not covered under policy.
When coverage paid $5 through Hotwire, there is no listing of covered claims. Policy comes via email after being paid. This is a scam and Hotwire and Allianz are in this together. Most people won't take the several hours of jumping through hoops to get $50 or $75 back for a missed hotel reservation due to car trouble.
Allianz operator insisted I should know what is covered and not covered but there is no policy wording on the Hotwire sign-up form at the time that the insurance fee is paid. So, in this case, the customer lost the $5 paid to Hotwire plus the cost of the hotel but not totaling $100. Most people don't have time to fight city hall for less than $100.
And these corporate rip-off artists know that. And one the most common reasons that people traveling by car cannot make the hotel city several hundred miles away is because of auto related problems such as accident or car trouble
Product or Service Mentioned: Allianz Travel Insurance Travel Insurance.
Reason of review: Not as described.
Monetary Loss: $75.
Preferred solution: Full refund.